How to increase customer loyalty and referrals
Getting new customers is one thing, getting your customers to stay and refer is one of the best kept secrets to building a business for the long term. It’s 6 times more expensive to get a new customer than it is to get an existing customer to buy again or refer, don’t leave this part of your business to chance.
In this workshop, you will develop two critical components of your business model.
- A customer loyalty strategy so your customers keep coming back… time after time,
- How to build a business that markets itself by focussing on exceptional service delivery and making it easier to refer.
This is one of the most important aspects of building the value of your business, so don’t miss out on growing both your customer loyalty and referrals.